JAMES CUBITT INTERIORSOpen role · Commercial / Sales
Key Account Manager
Convert qualified opportunities into revenue and manage client relationships to drive repeat business and account growth.
- Department
- Commercial / Sales
- Reports to
- Managing Director
- Location
- Lagos, Nigeria
- Type
- Full time
Role purpose
The Key Account Manager (KAM) is responsible for converting qualified opportunities into revenue and managing client relationships to drive repeat business and account growth.
The role focuses on revenue realisation from qualified leads and strategic opportunities generated through Business Development efforts. It does not define corporate growth strategy or lead market expansion initiatives.
- Sales execution
- Proposal development
- Negotiation and deal closure
- Account retention and expansion
Sales execution & deal conversion
- Own the full sales cycle for qualified opportunities.
- Convert leads generated by the Business Development team into signed contracts.
- Prepare proposals, quotations, commercial offers and presentations.
- Negotiate pricing and contract terms within approved commercial frameworks.
- Drive timely follow-up to accelerate deal closure.
Account ownership & growth
- Serve as the primary commercial contact for assigned clients.
- Manage relationships with key accounts to ensure satisfaction and retention.
- Identify upselling and cross-selling opportunities.
- Conduct regular client reviews and relationship-building engagements.
Revenue delivery
- Achieve monthly and quarterly revenue targets.
- Maintain accurate pipeline records and sales forecasts.
- Monitor conversion rates and time-to-close metrics.
- Ensure smooth commercial handover to project delivery teams after contract signing.
Cross-functional coordination
- Work closely with Design, Projects, Procurement and Finance teams to ensure commercial feasibility.
- Escalate strategic or executive-level matters to the Associate Director or Managing Director when required.
- Ensure alignment between client expectations and operational capabilities.
Outside the scope of this role
These areas are led primarily by the Associate Director, Business Development:
- Market expansion strategy
- Sector penetration strategy
- Corporate pricing policy
- Strategic partnership development
- Origination of executive-level market positioning initiatives
Key performance indicators
- Revenue achieved (monthly/quarterly)
- Conversion rate from qualified opportunities
- Time-to-close per deal
- Client retention rate
- Upselling and cross-selling revenue
- Client satisfaction scores
- Forecast accuracy
Qualifications & experience
- Bachelor’s degree in Business Administration, Marketing, Architecture, Interior Design or a related field.
- 4–6+ years’ leadership experience in sales, key account management or commercial roles.
- Demonstrated ability to close high-value deals.
- Strong negotiation, presentation and relationship management skills.